*Supplier refers to the workshop provider **SWAW refers to South West Art Workshops Ltd.
Workshops are the provision of services of a workshop provider coordinated and facilitated by South West Art Workshops Ltd. Workshops are artist specific and will vary in nature from *supplier to *supplier. The description of the workshop as found on the website www.swartworkshops.co.uk is the product that the customer agrees to receive upon booking that workshop.
Customer outlined workshops
When a customer outlines a workshop, South West Art Workshops Ltd agrees to design a workshop to meet the requirements detailed by the customer. It is the responsibility of the customer to ensure that they have relayed the details correctly and clearly including the time, date, location, number of participants, type of workshop and any special requirements of the participants. Any changes to these details must be made in writing and received 14 days before that workshop commences.
Workshop bookings are not valid until these steps have been met; I. Acceptance of these terms and conditions. II. The full details of the workshops confirmed including the time, date, number of participants, location and total workshop fee. III. A deposit sent by you the customer and cleared to South West Art Workshops Ltd. IV. Receipt of deposit received by the customer from South West Art Workshops Ltd. Upon meeting all of the above requirements you will receive a confirmation email that will be the receipt of payment of deposit and detailing the workshop booking. Workshop bookings are an agreement to use services facilitated by South West Art Workshops Ltd. This agreement is between the customer and South West Art Workshops. It is non-transferable. In the event that the agreed supplier is unable to make the workshop, South West Art Workshops reserves the right to organise another similar supplier to take their place where possible. Notification of these changes will be sent to the customer.
During the workshop
It is the customer’s responsibility to ensure that the location and venue provided is adequately suitable for the participants and supplier. Health and Safety regulations applicable to the venue are the customer’s responsibility. **SWAW and the supplier accept no responsibility for any accidents or damages that occur during a workshop at the fault of the furnishings, materials or any other items belonging to or on loan from the venue. If the supplier books the venue it is the supplier’s responsibility to ensure that the venue is suitable and fit for use. The supplier will go into an agreement with the venue. Should any incidents arise it will be the responsibility of the supplier to resolve it with the venue and customer. Health and Safety regulations applicable to the venue are the venue’s responsibility. The supplier will be requested to have conducted due diligence. **SWAW and the supplier accept no responsibility for any accidents or damages that occur during a workshop at the fault of the furnishings, materials or any other items belonging to or on loan from the venue.
It is the supplier’s responsibility to ensure that all materials provided by the supplier are fit for purpose and suitable for the participants and workshop itself. Any electrical devices that are brought by the supplier and used by the supplier are done so at the supplier’s own risk. Any damages or accidents that occur during a workshop that are the fault of any of the equipment or materials provided by the supplier are the responsibility and liability of the supplier. Any materials supplied by the customer are the responsibility of the customer and should any accidents or damages occur the customer accepts liability.
By the customer
South West Art Workshops offers a full refund if a cancelation is received 30 days prior to workshop date, unless; I. Stated in the booking agreement contract. II. The workshop included preparation fee and that preparation has already been conducted. III. Materials have already been purchased. If any of the above are relevant in the customer’s cancelation, the allocated expense will be deducted and the remaining will be refunded. If a cancelation is made between 29 days to 14 days prior to the workshop commencing, South West Art Workshops will retain the 20% deposit and any other expenses that the workshop has already incurred. If the workshop is cancelled within 14 days or on the date of the workshop at the notice of the customer, no refund will be given and the full workshop fee will be payable by the customer to South West Art Workshops. Any outstanding payments will be invoiced and payment will be required within 30 days of issue.
By the supplier
In the event of a supplier cancelling a workshop, South West Art Workshops will source another supplier to take the place of the previous supplier and notify the customer. If no replacement can be offered then a full refund will be given to the customer. South West Art Workshops will offer vouchers, to be used within their services; by mean of compensation, should it be deemed as a qualifying case.
By South West Art Workshops
If South West Art Workshops cancel a workshop because (as above) they are unable to find an adequate replacement for the workshop, then the above applies. South West Art Workshops reserves the right to cancel if; I. They have not received payment II. They believe that the customer is a danger to a supplier or participant III. They believe that the venue is a danger, unsuitable, unsafe for the workshop IV. They have any reason to feel that the safety of our supplier or any participants is in danger in any way. Should any of the above apply South West Art Workshops reserves the right to cancel with immediate effect and retain any deposit or down payment to cover expenses and work that has already occurred.
Deposit is required to confirm the booking of a workshop. This is payable to South West Art Workshops by means of bank transfer, online payment or cheque. Bookings are not confirmed until payment has cleared. The outstanding amount for the workshop will be invoiced prior to the workshop and must be paid to South West Art Workshops within 30 days of the workshop taking place. If any materials are required for the workshop, they will be quoted in the initial invoice and in some circumstances will be required to be paid for prior to the workshop taking place. No payment will be given from the customer to the supplier directly unless stated by South West Art Workshops. South West Art Workshops pay the supplier once the workshop has been conducted and payment has been received. No payment must be made from the customer to the supplier directly unless stated by South West Art Workshops. If any money is paid directly to the supplier without prior agreement, then South West Art Workshops takes no responsibility for any loss of money.
Distribution of materials
South West Art Workshops reserves the right to use images and film made during the workshops for marketing and promotion. Images or film containing persons participating in a workshop will not be distributed unless consent has been obtained by the participant or by guardians of the participants.
Complaints and feedback
To ensure that we offer the best possible service, we ask our customers to give feedback from the workshop and the supplier. Feedback will be passed onto the supplier so they are able to better, where possible, the workshops and services they provide. Complaints regarding any of our suppliers or services will be handled through South West Art Workshops. All complaints are taken seriously and will have a course of action set out by the team here to meet the complaint adequately. South West Art Workshops reserve the right to use any feedback given in their marketing, promotions and documentation materials.
Communications between customer and supplier
Communications will be with South West Art Workshop and then relayed to the supplier. Once the deposit is paid and terms and conditions agreed to then the details can be exchanged so they are able to communicate directly about the specifics of the workshop. Any adjustments made to the workshop agreed to by the supplier and/or customer must also be sent in writing to South West Art Workshops.